TOUR RESERVATIONS, DEPOSITS, UPGRADES, CANCELLATIONS AND REFUNDS

If you are ready to make a deposit, you can go directly to Booking & Merchandise.

Below are detailed instructions for: reserving a place on a tour; making a deposit and final payment; upgrading to a single room; cancellations.

Please contact us if you have any additional questions.

RESERVATIONS & DEPOSITS

There are two steps to purchasing a tour. The first step is to reserve a place for a particular tour date by placing a deposit of $500. Each tour requires a minimum number of participants (generally 4 people), so your deposit will be held until this prerequisite is filled. When enough participants have registered for your tour, you will be sent a password to enable you to complete your full final payment. The deposit will be refunded if we cancel the tour due to low participation or for any other unexpected reason.

On the Booking & Merchandise page select the tour by name.
Select the date and number of reservations you are making and click “Book the Tour”. Be careful to select the correct date, because you will have to restart the entire process to change it.
A window will appear in which you must inform us whether you would like to share a double room or hope to pay a supplement for a single room, so that we can check on room availability. Once you have completed this form, a shopping cart will appear in the upper right hand corner of the Booking & Merchandise page with the total cost of the deposit. It will be possible to edit this information on the next page.
Click the shopping cart button and review your reservations. If everything is correct click the “check out” button in the lower right corner of the page. If you need to edit the contact form, click “edit details” under the name and date of the tour. If you need to change the number of reservations, simply change the number in the white box in the quantity column and the deposit figure will automatically be recalculated. YOU CANNOT CHANGE THE DATE FROM THIS PAGE: to change the date, you must cancel your order by changing the quantity to 0 and start over again.
Next, please fill out your billing address. You can still edit your contact information and the number of reservations you are making on this page. There is a box at the bottom of this form in which you can leave us a note or special instructions (for example: if you’d like us to check if the hotel has two single rooms available you can note that here).
Click “Continue”.
Select “Booking Deposit: No Shipping Charge $0.00” as the shipping method.
Make a secure payment using your credit card (Discover, Master Card, Visa or American Express). Your credit card information will not be stored. We accept payments using Stripe. Stripe meets and exceeds the most stringent industry standards for security. This service is also eTrust verified.
Click “Place Order”.
You will receive an instant automated email confirming that you have made a deposit. Seven to ten days after we receive your tour reservation booking deposit, we will email you a formal confirmation invoice letting you know if the tour has already met the minimum participant requirements and detailing the remaining balance and the date when it is due. If you have not heard from us after seven days, please contact us so that we can track down your order.
When a tour has met its minimum participant requirement, you will receive a reservation packet by mail containing forms and additional information. You will need to return the completed participant forms to us with photocopies of your passport (and visa if required) and health insurance before you can make the Final Payment. THE FINAL PAYMENT MUST BE RECEIVED 90 DAYS BEFORE YOUR TOUR START DATE. If the final payment does not reach us by the due date, we will assume you have cancelled without notice, thereby forfeiting your deposit, in which case we may fill your place(s).

FINAL PAYMENT

The second step to paying for a tour is making your final payment. The final payment must be received 90 days before your tour start date. Please remember, if the final payment does not reach us by the due date, we will assume that you have cancelled and forfeited your deposit in which case your place(s) may be filled.

We will send you the password to access the “Final Balance Payment” once: 1) you have finished the deposit process; 2) the tour has met the minimum participation level; and 3) we receive your correctly completed participant forms with photocopies of your passport (and visa if necessary) and health insurance. When you receive the password, please:

Go to the “Final Balance Payment” page.
Enter the Password.
Select the tour for which you would like to make a final payment and enter the “quantity” or number of participants for whom you will be making a payment.
Double-check that you have clicked the correct tour and quantity, then click “Add to Cart”.
A shopping cart will appear in the upper right hand corner of the screen. Click it to review what you will be paying (or click “Back to Final Balance Payment” to return to the previous page).
If everything is correct, click the “check out” button in the lower right corner of the page. If you need to edit the contact form, click “edit details” under the name and date of the tour. If you need to change the number of payments, simply change the number in the white box in the quantity column and the deposit figure will automatically be recalculated.
Next, please fill out your billing address. On this page, you can still edit the number of reservations you are making.
Click “Continue”.
Select “Booking Deposit: No Shipping Charge $0.00” as the shipping method.
Make a secure payment using your credit card (Discover, Master Card, Visa or American Express). Your credit card information will not be stored. We accept payments using Stripe. Stripe meets and exceeds the most stringent industry standards for security. This service is also eTrust verified.
Click “Place Order”.
You will receive an automated email confirming that your final payment is being processed. If you have not heard from us after seven days, please contact us so that we can track down your order.
A couple of months before the start of your tour, you will receive a pre-departure package in the mail containing more detailed information about your sojourn, fun readings related to the tour and the area you will be visiting, as well as practical suggestions for things like packing.

UPGRADING TO A SINGLE ROOM

All tour rates are based on double room occupancy. If you would prefer to stay in a single room, please contact us as soon as possible so that we can check on room availability. If your sojourn is based in a villa or a castle, we will send you the password so that you can finalize your single reservation by paying the supplemental price of the private room. If your sojourn is based in a hotel, once we have confirmed that the hotel has a room, we will send you the password so that you can finalize your single reservation by paying the supplemental price of the private room.

Contact us to let us know you are interested in paying extra to stay in a private room. You will have an opportunity to do this when you make your deposit, but you can also contact us by email or phone. If you are staying in a hotel, wait while we contact the hotel to check on availability. This can take up to three days.
We will notify you by email. If a room is available, your email will contain a password that will enable you to pay the single room supplement through our “Single Room Supplement” page (click here).
Click the room associated with your tour. Prices vary according to the hotel rates which differ with each tour, so please be careful to choose the correct tour.
Enter the “quantity” of supplements that you have been approved to pay and click “add to cart”.
A shopping cart will appear in the upper right hand corner of the screen. Click it to review what you will be paying (or click “Back to Final Balance Payment” to return to the previous page).
Click the shopping cart button and review your payment. If everything is correct click the “Check Out” button in the lower right corner of the page. If you need to edit the contact form, click “edit details” under the name and date of the tour. If you need to change the number of payments, simply change the number in the white box in the quantity column and the deposit figure will automatically be recalculated.
Next, please fill out your billing address (which may be the same as your contact information). On this page, you can still edit your contact information and the number of reservations you are making.
Click “Continue”.
Select “Booking Deposit: No Shipping Charge $0.00” as the shipping method.
Make a secure payment using your credit card (Discover, Master Card, Visa or American Express). Your credit card information will not be stored. We accept payments using Stripe. Stripe meets and exceeds the most stringent industry standards for security. This service is also eTrust verified.
Click “Place Order”.
You will receive an automated email confirming that your payment is being processed. If you have not heard from us after seven days, please contact us so that we can track down your order.

LIVE LIKE A LOCAL IN PROVENCE SOJOURN & HILLCOUNTRY OUTDOORS SOJOURN CANCELLATION POLICY / REFUND POLICY

NONREFUNDABLE DEPOSITS

The $500 deposit cannot be refunded under any circumstances due to the way in which housing is reserved for this type of sojourn.

Cancelling With Notice

If you wish to cancel your sojourn, you must submit your request to us in writing by email at: sojournertours@outlook.com; or by post at: Sojourner Tours, 1610 S. Elm St., Georgetown TX 78626 USA.

If you must cancel your trip unexpectedly, have not made the final payment, and give us notice, your deposit remains non-refundable and must be forfeited.

If you must cancel your trip unexpectedly, have paid the tour in full, and give us notice:

121+ days before the first day of the tour, you will have the option of: 1) one time only: transferring your reservation(s) to another date or tour, provided there are openings in another tour group (if there is a cost discrepancy, adjustments must be made so that you pay the exact cost of the new tour, regardless if it is more or less than the original tour you booked ); 2) transferring the tour to another person with a valid passport (and visa if necessary) and international health insurance coverage who must return all the registration forms within 14 days of notification of the transfer; or 3) forfeiting the deposit (and the single occupancy supplement, if applicable to your situation) but receiving a full refund of the final payment (minus the deposit and the single occupancy supplement).

91-120 days before the first day of the tour, you will have the option of: 1) one time only: transferring your reservation(s) to another date or tour provided there are openings in another tour group (if there is a cost discrepancy, adjustments must be made so that you pay the exact cost of the new tour, regardless if it is more or less than the original tour you booked ); 2) transferring the tour to another person with a valid passport (and visa if necessary) and international health insurance coverage who must return all the registration forms within 14 days of notification of the transfer; or 3) forfeiting the deposit (and the single occupancy supplement, if applicable to your situation) and receiving a refund of 75% of the total tour cost minus the deposit (75% of the “final payment”).

61-90 days before the first day of the tour, you will have the option of: 1) forfeiting the deposit (and the single occupancy supplement, if applicable to your situation) and receiving a refund of 50% of the total tour cost minus the deposit (50% of the “final payment”); 2) transferring the tour to another person with a valid passport (and visa if necessary) and international health insurance coverage who must return all the registration forms within 14 days of notification of the transfer.

0-60 days before the first day of the tour (or any day during the tour for any reason including health issues or family deaths): there will be no refund or transfer of any kind, you will forfeit 100% of the total cost of the tour (neither the deposit, nor the single occupancy supplement, if applicable to your situation, nor the final payment will be reimbursed in any portion).

Cancelling Without Notice: Forfeiting Your Deposit and /or Full Payment

If the final payment does not reach us by the due date, we will assume you have cancelled without notice, thereby forfeiting your deposit, in which case we may fill your place(s).

If you do not show up for a tour, if you miss some days, or if you decide to skip some meals or scheduled events for any reason, there will be no fee adjustment or reimbursement of any kind. We have to pay the service providers even when you do not participate.

INDIVIDUAL TRAVELER CANCELLATION POLICY / REFUND POLICY

(PRIVATE GROUP TRAVELERS: please scroll down for your policies)

Minimum Participant Requirements

All dates are tentative. Tours can only take place if the minimum participant requirements are met. In the event that you have made a reservation for a tour that does not obtain the minimum number of participants, your deposit will be fully refunded. You will also have the option of transferring your reservation(s) to a different date if there are openings on another tour group.

Cancelling With Notice

If you wish to cancel your tour, you must submit your request to us in writing by email at: sojournertours@outlook.com; or by post at: Sojourner Tours, 1610 S. Elm St., Georgetown TX 78626 USA.

If you must cancel your trip unexpectedly, have not made the final payment, and give us notice, you will have the option of: 1) one time only: transferring your deposit to make reservation(s) for another date or tour (if there are openings in another tour group); or, 2) forfeiting your deposit.

If you must cancel your trip unexpectedly, have paid the tour in full, and give us notice:

121+ days before the first day of the tour, you will have the option of: 1) one time only: transferring your reservation(s) to another date or tour, provided there are openings in another tour group (if there is a cost discrepancy, adjustments must be made so that you pay the exact cost of the new tour, regardless if it is more or less than the original tour you booked ); 2) transferring the tour to another person with a valid passport (and visa if necessary) and international health insurance coverage who must return all the registration forms within 14 days of notification of the transfer; or 3) forfeiting the deposit but receiving a full refund of the final payment (minus the deposit).

91-120 days before the first day of the tour, you will have the option of: 1) one time only: transferring your reservation(s) to another date or tour provided there are openings in another tour group (if there is a cost discrepancy, adjustments must be made so that you pay the exact cost of the new tour, regardless if it is more or less than the original tour you booked ); 2) transferring the tour to another person with a valid passport (and visa if necessary) and international health insurance coverage who must return all the registration forms within 14 days of notification of the transfer; or 3) forfeiting the deposit and receiving a refund of 75% of the total tour cost minus the deposit (75% of the “final payment”).

61-90 days before the first day of the tour, you will have the option of: 1) forfeiting the deposit and receiving a refund of 50% of the total tour cost minus the deposit (50% of the “final payment”); 2) transferring the tour to another person with a valid passport (and visa if necessary) and international health insurance coverage who must return all the registration forms within 14 days of notification of the transfer.

Cancelling Without Notice: Forfeiting Your Deposit and /or Full Payment

If the final payment does not reach us by the due date, we will assume you have cancelled without notice, thereby forfeiting your deposit, in which case we may fill your place(s).

CANCELLATION POLICY / REFUND POLICY FOR INDIVIDUALS TRAVELING WITH A PRIVATE GROUP

Minimum Participant Requirements

All dates are tentative. Private sojourns can only take place if the minimum participant requirements are met. For most sojourns the minimum requirement is six guests and one group organizer (total seven people): your group organizer will know the exact number for your particular sojourn. In the event that you have made a reservation for a tour that does not obtain the minimum number of participants, your deposit will be fully refunded. You will also have the option of transferring your reservation(s) to a different date if there are openings on another tour group.

Cancelling with Notice When a Group has made the Minimum Participant Requirements

If you wish to cancel your reservation, you must submit your request to us in writing by email at: sojournertours@outlook.com; or by post at: Sojourner Tours, 1610 S. Elm St., Georgetown TX 78626 USA.

If you must cancel your trip unexpectedly, have paid the tour in full, and give us notice:

121+ days before the group confirmation date (December 1), you will have the option of: 1) one time only: transferring your reservation(s) to another date or tour, provided there are openings in another tour group (if there is a cost discrepancy, adjustments must be made so that you pay the exact cost of the new tour, regardless if it is more or less than the original tour you booked ); 2) transferring the tour to another person with a valid passport (and visa if necessary) and international health insurance coverage who must return all the registration forms within 14 days of notification of the transfer; or 3) forfeiting the deposit but receiving a full refund of the final payment (minus the deposit).

91-120 days before the group confirmation date (December 1), you will have the option of: 1) one time only: transferring your reservation(s) to another date or tour provided there are openings in another tour group (if there is a cost discrepancy, adjustments must be made so that you pay the exact cost of the new tour, regardless if it is more or less than the original tour you booked ); 2) transferring the tour to another person with a valid passport (and visa if necessary) and international health insurance coverage who must return all the registration forms within 14 days of notification of the transfer; or 3) forfeiting the deposit and receiving a refund of 75% of the total tour cost minus the deposit (75% of the “final payment”).

31-90 days before the group confirmation date (December 1), you will have the option of: 1) forfeiting the deposit and receiving a refund of 50% of the total tour cost minus the deposit (50% of the “final payment”); 2) transferring the tour to another person with a valid passport (and visa if necessary) and international health insurance coverage who must return all the registration forms within 14 days of notification of the transfer.

0-30 days before the group confirmation date (December 1), or any day before the sojourn start date, or during the tour for any reason including health issues or family deaths): there will be no refund or transfer of any kind from *Sojourner Tours, you will forfeit 100% of the total cost of the tour (neither the deposit, nor the final payment will be reimbursed in any portion).

*60+ days before the sojourn start date: You may wish to find a replacement for yourself, in which case you may independently arrange a reimbursement from that individual and ask Sojourner Tours to transfer the sojourn to that person’s name. This must occur more than 60 days before the date the private group sojourn begins and the person must possess a valid passport (and visa if necessary) and international health insurance coverage, they must also return all the registration forms within 14 days of notification of the transfer.

Cancelling Without Notice: Forfeiting Your Deposit and /or Full Payment

If the final payment does not reach us by the due date, we will assume you have cancelled without notice, thereby forfeiting your deposit, in which case we may as your group organizer to find another guest to fill your place(s).

If you do not show up for a tour, if you miss some days, or if you decide to skip some meals or scheduled events for any reason, there will be no fee adjustment or reimbursement of any kind.